Q: How long will it take for my order to arrive?
A: Upon receiving your order it will take approximately 1-2 business days for us to receive, package and ship your order. Orders are shipped from San Francisco, California and estimate 5-7 business days to arrive at your door.
Q: I am outside of the Continental United States, can I still order?
A: We love travels around the world, and so do our products! We would be happy to work with you on placing an order with us. Email us directly at email@example.com and we’ll do our best to work on shipping to wherever you are. Please note that international orders may be subject to customs or handling fees.
Q: Will my purchase include Sales Tax?
A: When checking out in our Square Marketplace shop you will find that you will not be charged sales tax if your order is shipping outside the state of California. For all orders shipping to California a sales tax will be applied.
Q: What is your return policy?
A: We're committed to providing you the best quality possible. You have 14 days from the order receipt date to return or exchange unopened and unused merchandise. Please contact us immediately via email at firstname.lastname@example.org, and we will contact you to take care of the details. Once the returned merchandise has been received by our team the charges will be credited to you (excluding the cost for shipping, which is non-refundable). Opened, used, and / or sale items cannot be returned.
Q: I am interested in carrying your products. How do I place a wholesale order?
A: We look forward to having our products in your store. Complete the wholesale inquiry form and we will contact you within 48 hours about setting up an account. We will walk you through all the steps for placing your first order and determine the best way to have you place future orders.